@article {2354,
	title = {SEMANTIC APPROACH UTILIZING DATA MINING AND CASE-BASED REASONING FOR IT SUPPORT SERVICE},
	journal = {International Journal of Research in Engineering and Technology },
	volume = {3},
	year = {2014},
	pages = {eISSN: 2319-1163, pISSN: 2321-7308},
	author = {Niloofer Shanavas and Shimmi Asokan}
}
