@proceedings {2358,
	title = {Ontology-based Document Mining System for IT Support Service},
	journal = {International Conference on Information and Communication Technologies, ICICT 2014},
	volume = {46},
	year = {2015},
	pages = {329 - 336, doi:10.1016/j.procs.2015.02.028},
	author = {Niloofer Shanavas and Shimmi Asokan}
}
